Privacy Policy

This policy was last updated on 25/05/18.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from zoevine.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

If you set up an online account with us, we will also store your password. If you sign up to receive our email newsletter, we will request and store your email address.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you; If you have signed up for our newsletters, we contact you to update you about exciting new product launches, sales and offers which are exclusive to our Contact List. You can opt out of marketing emails at any time – see below for more details. When you make a purchase online, we will contact you by email to notify you of updates to your order. We will also contact you about leaving reviews for products once you have received your order. We will contact you by email if there is a problem with your order or if we need to get in touch regarding a refund.

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

The personal data of subscribers or contacts will be transferred to MailChimp and processed by MailChimp. Processing activities performed by MailChimp include the collection (via sign-up forms) and storage of personal data in order to create and use distribution lists and send marketing email campaigns, and the transfer of personal data to certain of MailChimp’s sub-processors (who, as described Mailchimp's Data Processing Agreement, perform some critical services, such as helping MailChimp prevent abuse and providing support to customers).

Every email campaign sent through MailChimp includes an unsubscribe link in the footer.